We’ve got a few reasons why this might be happening to you
You signed up with an external account (Google, Apple, Facebook, Twitch) and forgot!
If you signed up using an external platform, you won’t be able to log into Atisfyre using an email and password. Instead, click on the platform you used to sign up and log in through that!
You signed up with an external account but are logged into the wrong one
It happens! If you’re logged into the wrong external account, don’t worry, it’s an easy fix. All you need to do is make sure you’re logged into the right account.
Not sure which account you used to sign up? Check your emails! Look for the address where you’ve been receiving emails from Atisfyre. It’s the one linked to your account.
You forgot your password
No problem! Follow these simple steps to reset it:
- Click on Forgot Password
- Enter the email address linked to your account and follow the instructions in the password reset email you receive.
- Create a new password
- Log in using your new password
And you're all set!
If you can’t remember what email address you used
Go through your inboxes and look for emails from Atisfyre. The email receiving these messages is likely the one linked to your account.
If you can’t find it, Contact us with your full name and an alternate email address, and we’ll do our best to resolve your issue.